If you can't find your answer below, either send an email to support@dynamite.net.nz, or click here to log a ticket.
Email FAQ
How do I access web mobile mail?
How do I setup Outlook/Outlook Express?
Do you provide an SMTP server?
What sort of spam filtering do you have?
Hosting FAQ
Do you allow adult or warez websites?
How long does it take to setup my domain and email?
Are there any setup fees or hidden costs?
I can't access ftp using Internet Explorer, whats wrong?
Do you allow Frontpage extensions?
What types of files can I upload?
How can I create custom error pages for my website?
How can I change my email or FTP password?
Email answers
How do I access webmail?
The web address for webmail is http://mail.dynamite.net.nz
Username: yourname@domain.co.nz
If you forget your password, click here
How do I access mobile web maill?
The address for mobile mail is http://mail.dynamite.net.nz
Username: yourname@domain.co.nz
If you forget your password, click here
If email doesn't load on your mobile phone, please let us know.
How do I setup Outlook/Outlook Express?
Click here for step by step instructions
Incoming mail server: mail.dynamite.net.nz
Outgoing mail server: mail.dynamite.net.nz
If your ISP blocks port 25 (eg Xtra) then use port 366. Outgoing mail is authenticated - Use same settings as incoming mail.
Username: yourname@domain.co.nz
If you forget your password, click here
Do you provide a SMTP server?
Yes we do, the SMTP server address is mail.dynamite.net.nz If your ISP blocks port 25 (eg Xtra) then use port 366. Outgoing mail is authenticated - Use same settings as incoming mail.
Click here for more detailed instructions
Hosting answers
Why are your prices so low?
We have low overheads, no fancy office in the middle of town costing thousands a month in rent.
What servers do you run?
We run Ubuntu web servers, and Microsoft Windows 2003 email servers.
What's your connection speed?
We run on a 100mib connection, to test download speed, download this 100mb bin file
Do you allow adult or warez websites?
No! If you are caught running such websites, your account will be canceled, with no refunds.
What sort of spam filtering do you have
Our mail servers run Kerio Mail Server, which has a highly effective set of spam filtering built in.
How long does it take to setup my domain and email?
No longer than 12 hours.
Are there any setup fees or hidden costs?
No, none!
How can I access FTP?
You can use Internet Explorer, Mozilla Firefox, or any FTP program, eg FileZilla. address is: ftp.dynamite.net.nz
For step by step instructions for FileZilla, click here
If you forget your username or password, click here
How can I encrypt passwords?
You can encrypt your passwords here
I can't access ftp using Internet Explorer, whats wrong?
Click on the thumbnails to view larger image. These are the settings required.
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Can I cancel my hosting plan?
If you wish to cancel your hosting plan, simply email us with your domain address, the reason you wish to cancel and when you would like it cancelled. We will then post you a letter which will need to be signed and returned before any action is taken.
Do you allow Frontpage extensions?
No.
What types of files can I upload?
You can upload the following extensions: .htm, .html, .asp and .php, .jpg, .gif, .png, .bmp.
How can I create custom error pages for my website?
Log into your FTP, in the folder "error" upload your own 404.htm to there
How can I change my email or FTP password?
If you forget your password or would like it changed, click here
If you can't find your answer below, either send an email to support@dynamite.net.nz, or click here to log a ticket. Generally speaking, tickets are responded to within an hour or so.
